Your
special
picture

Terms, Conditions & Price Variants

Price Variants

• All prices shown are for a single piece. This includes the origination of artwork, the glassware, the engraving and any text accompanying a photo engraving up to 4 words.
• The following exceptions apply.
  
• Any additional text added above 4 words is charged at 14 pence per letter. If the item purchased is text only without a photo then the first 10 words are included in the price, for further words add 14p per letter.
• Other variations to the pricing.
• Additional photos added to the same glassware please add £10.00
• Background removal from a photo depending on complexity starts at £19.50
• Additional text or logo put on area away from the photo, e.g. other side of glassware, meaning the creation and placing of two stencils. £7.50
• Any Logos engraved add £5.00 per item plus initial one off set up charge of £25.00 (Note if received as a vector file the set up charge will be reduced to £10.00)
• Paint infil (any colour) to text and or photo add £10.00

• Own Glassware

• We charge a flat rate of £18.75 set up charge + 14p per letter for first piece of glassware.
• Then we charge £6.50 + 14p per letter to engrave each additional piece of glassware.
• For a Logo add £5.00
• For a Photo add £12.50.
• To engrave in an additional area add £6.50.
• To add a paint infil to text or photograph add £10.00
• To straighten text due to curvature of the glassware add £7.50
• Text applied to mirrors charged at £35.00 set up charge & 14p per letter.
• Large mirrors greater than 65cm will incur a surcharge of £15.00.

• Metals, Plastics and Laminates

• To engrave any Metals, we have a standard set up charge of £4.75 and then charge 20p per letter or character.
• Logos will be charged at £25.00 to set up for engraving.
• The Logo will be engraved at £6.00 per logo as an outline and £9.75 as internally filled by hatching.
• Laminate material will be supplied by us and engraved by us and will be priced depending on the size of the label required as follows:

• Artwork and Logo Usage

• If you send us logos or artwork to engrave, we assume that you have the legal rights to use them. We will assume no responsibility for copyright or trademark infringement.

• Artwork Received
  

• Artwork for glassware such as logos received for engraving needs to be in one of the following formats as a vector file.

Acceptable Formats are:

1) PDF

2) EPS

3) Adobe Illustrator (.ai) Version 10 or higher.

4) CorelDRAW CDR Version 10 or higher.

All files must be created in the above approved professional graphics software. Files saved without vector data or from unapproved software are not considered Production Ready Artwork.

Unacceptable Formate for electronic art are 1) Powerpoint, 2) Word, 3) Excel,

4) Publisher, 5) JPEG (Accept photos at 300dpi for glass) 6) Gif, 7) WMF

8) Scans of logo, letterhead or business card, 9) Page layout files e.g. Quark, Pagemaker or Indesign.

Any arwork received in a none approved form will either require re-submitting in the correct form or we can clean up your artwork for you at an additional cost charged at £35.00 per hour. Estimates will be given if required.

Samples

Samples will be charged for if it is engraved, however if not engraved and returned then only the postal charge will apply.

Postage & packing

Our charges are dependant on weight £6.50 up to 2Kgs and £10.50 to 8Kgs & £15.00 plus if over 8Kgs.

For intermediate sized packets containing non glass items then we charge £3.50 and send out the item by recorded delivery.

Please note for very small packets for e.g. a keyring or a pen then the postage and packing charge is only £1.50

Special Delivery up to 10Kgs £19.45. + £3.00 Packing Charge.

Express Delivery

If we agree to a lead time of less than 7 working days then there will be a surcharge of 10% of order value, with a minimum charge of £20.00 unless it is just plain text and the item is in stock.

Terms of Payment

Private individuals will normally be charged at point of order though a deposit of 50% will be acceptable. Vetted companies will be given 30 days from despatch of the goods. New companies will need to pay for their order prior to work taking place upon their order.

Late payments may incur the following costs if a reminder to pay is ignored.

For contracts dated on or after 7th August 2002, interest is calculated at a rate of 8% above the ‘reference rate' in place on the day the debt became overdue. The ‘reference rate' is set for six months at a time: the Bank of England base rate in place on the 31st December is the ‘reference rate' for the period 1st January to 30th June and the Bank of England base rate in place on 30th June is the ‘reference rate' for the period 1st July to 31st December. When a payment is made it goes towards the compensation first (if applicable), followed by the interest and then the original debt. If the full amount owed is not paid, then interest continues to accrue on the whole debt until it is settled in full. . For all contracts, the interest accrues on a daily basis until the debt is paid and the same rate applies for the entire time the debt remains outstanding, regardless of changes in the base rate or reference rate. When a payment is made it goes towards the compensation first (if applicable), followed by the interest and then the original debt. If the full amount owed is not paid, then interest continues to accrue on the whole debt until it is settled in full.

Title

The title for the good shall only pass to the purchaser when the goods are fully paid for.

Engrave-It (High Wycombe) Ltd

Terms and conditions of sale (Products and Service)

Definitions:

Buyer means the individual or organisation that buys or agrees to buy the Goods from the Seller.

Consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977.

Contract means the contract between the Seller and the Buyer for the sale and purchase of Goods incorporating these Terms and Conditions.

Goods means the articles that the Buyer agrees to buy from the Seller.

Seller means: Engrave-It (High Wycombe) Ltd

Buyer means: Any Trading Company or Individual.

Terms and Conditions means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Seller.

Conditions:

Nothing in these Terms and Conditions shall affect the Buyer's statutory rights as a Consumer.

These Terms and Conditions shall apply to all contracts for the sale of Goods by the Seller to the Buyer and shall prevail over any other documentation or communication from the Buyer.

Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer's acceptance of these Terms and Conditions.

Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Seller. Any complaints should be addressed to the Seller's address at:

11 Duke Street

High Wycombe

Buckinghamshire

HP13 6EE

Ordering:

All orders for Goods shall be deemed to be an offer by the Buyer to purchase Goods pursuant to these Terms and Conditions and are subject to acceptance by the Seller. The Seller may choose not to accept an order for any reason.

Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 30 days.

When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the Order Process Section.

Age of consent:

Where Goods may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods.

If the Seller discovers that the Buyer is not legally entitled to order certain Goods, the Seller shall be entitled to cancel the order immediately, without notice.

Price and payment:

The price of the Goods shall be that which is stipulated on the Website. The price is inclusive of VAT for private individuals or exclusive of VAT for Companies. The price does not include delivery charges.

The total purchase price, including VAT and delivery charges, if any, will be displayed in the Buyer's shopping cart prior to confirming the order.

After the order is received the Seller shall confirm by email the details, description and price for the Goods together with information on the right to cancel

Payment of the price plus VAT and delivery charges must be made in full before dispatch of the Goods.

Delivery

Goods supplied within the UK will normally be delivered within 15 working days of acceptance of order.

Goods supplied outside the UK will normally be delivered within 20 Working days of acceptance of order.

Service supplies as a DEA (Domestic Energy Assessor). The production of an EPC (Energy Performance Certificate) will be provided within a 3 day turnaround excluding the day the instruction is given. The exceptions to this are any unforseen circumstances, such as the inability to enter the property caused by but not limited to, delays made by the owner or where unusual construction exists and this requires more information to enable completion.

If delays occur then the Buyer will be updated on the same day the dalay occurs with reasons and every endeavour will be made by the Seller to complete with a minimum of additional delay.

Where specific delivery dates have been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

The Seller shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Seller shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

Delivery of the Goods shall be made to the Buyer's address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Title and risk in the Goods shall pass to the Buyer upon delivery of the Goods.

Rights of seller

The Seller reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Seller shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

The Seller reserves the right to withdraw any goods from the Website at any time.

The Seller shall not be liable to anyone for withdrawing any Goods from the Website or for refusing to process an order.

Warranty

The Seller warrants that the Goods will at the time of dispatch correspond to the description given by the Seller, except where the Buyer is dealing as a Consumer.

All other warranties, conditions, or terms relating to fitness for purpose, merchantability or condition of the Goods, whether implied by Statute, common law or otherwise are excluded, and the Buyer is satisfied as to the suitability of the Goods for the Buyer's purpose.

Cancellation and return

The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller within 7 working days of delivery confirming in writing if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods.

Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective.

You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller in writing within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply of software, audio or visual recordings if these have been unsealed by the Consumer. The rights also do not apply to engraved goods or any goods made useless for resale as a result of personalisation.

Goods must be returned by the Buyer at the Buyer's expense and should be adequately insured during the return journey. The Buyer will receive a refund of all monies paid for the Goods (including delivery charges, if any) except for return postal charges within 30 days of cancellation. If the Buyer fails to return the Goods following cancellation, the Seller shall be entitled to deduct the cost of recovering the Goods from the Buyer.

Goods to be returned must clearly show the ordering information obtained from the Seller on the package.

Where returned Goods are found to be damaged due to the Buyer's fault (Including items returned inadequately packed) the Buyer will be liable for the cost of remedying such damage.

Limitation of liability

Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Seller the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the Price of the Goods and the Seller shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

Nothing in these Terms and Conditions shall exclude or limit the liability of the Seller for death or personal injury resulting from the negligence of the Seller or that of the Seller's agents or employees.

Waiver

No waiver by the Seller (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

Force Majeure

The Seller shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.

Severance

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

Changes to terms and conditions

The Seller shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

Governing law and jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Engrave-It (High Wycombe) Ltd
11 Duke Street, High Wycombe, Bucks. HP13 6EE
Tel: 01494 533770 Email: sales@engrave-ituk.co.uk

Company registration Number 4125090

Vat Number 727 6178 11
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